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Thread: help with "twain error" urgent

  1. #1
    IV Newbie
    Join Date
    Sep 2009
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    1

    Smile help with "twain error" urgent

    Dear all.

    I got the following pop up window and I don't know what to do, can anybody help me here:

    twain error, machine is not answering or twain driver is not installed.

    I need to scan a document urgently and am not very skilled with computers. can anybody tell me where to find such twain driver or what is the problem.
    thnx and rgds ilka

  2. #2
    Moderator Enterprise User Bhikkhu Pesala's Avatar
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    May 2007
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    East London
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    64-bit Win 10
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    Default

    Is the scanner connected and switched on? If it is, unplug it, wait a few seconds, then plug it back in again.

  3. #3
    Professional User Mij's Avatar
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    Mar 2007
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    Camberley, Surrey, UK
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    IrfanView 4.51
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    32-bit Win 10
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    Default

    Did you go to Select Twain Source on the File menu first? If so was your scanner listed there?

    If Windows does not ask where to find a driver when you reconnect as Bhikkhu suggests, then it probably has one already installed. If it does ask for a driver and you do not have the disk supplied with the scanner then try the manufacturer's website.

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