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    Uncomplete screenshots

    Hello ,
    It's my first ever post on this forum because the product is so efficient that in years of use I never faced any problem. So first of all : "Merci pour ce magnifique produit".
    I first noticed the problem with rel 4.25, upgraded to 4.27 but it's still there.

    I used IV as a doc tool. Doing product install I take a snashot at each install step and writing Install (or user's) guide is very easy.
    I configured IV to get active windows capture into jpeg files with a fairly good quality (ratio 80%).
    The result is strange : most of (not 100% but close to) the catured windows are rectangurar captures aligned on the upper border and one vertical border of the captured windows.
    The size ofthe capure is always smaller than the full window.
    From time to time it happens to be a full window capture.
    That's what tells me it's not a bug, but what ?

    Before declaring a bug, I am wondering if it can be related to some other part (hardw or softw) of my system :
    • firefox 3.6.12
    • 8800 gtx based nVidia graph. board
    • 22" wide monitors (1 LG and 1 Dell )


    Her is an example of capture : http://philcl.durand.free.fr/capture...010_142340.jpg

    It is also possible that i am misusing the snapshot functionality.

    Has anyone here got such trouble ?

    Many thanks for your suggestions.

    Philippe

    #2
    Hi,

    there is another thread about this problem.

    Best regards, Nils.

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