Users should not change the prefix. A moderator will change the status as the bug report progresses.
- Reported — New threads in the Bug Report forum will have this default prefix. It means that the program behaves in a way that is not expected.
- Confirmed — Another user has followed the recipe given in the report and has confirmed that it also happens on his/her computer.
- Forwarded — The confirmed report has been forwarded to Irfan by email
- Pending — A reply has been received from Irfan. He knows about the bug, so there is nothing more that users need to do.
- Fixed — The bug has been fixed and will be available in the next official release, or perhaps in a bug-fix version in our downloads area
- No Bug — Strictly speaking, faulty behaviour is not always a bug. For example, a lot of plugins were never designed to work with 64-bit so the fact that they do not work is not a bug. 64-bit plugins need to be written by someone.
Please help us by posting in the right forum.
A bug is something that happens that was not intended by the programmer. If the program crashes or freezes, that is usually a bug.
- If the program now behaves differently than it used to, that is not usually a bug.
- If the program doesn't behave as you think it should, that is not a bug.
- If you don't know how to use the program, that is not a bug.
- Performance issues may be caused by bugs, but are often just that you're asking your CPU and RAM to do too much. Turning off resampling and undo will solve some problems.
When reporting bugs, please give:
- Your Operating System, and IrfanView version number.
- Your hardware specification
- A clear step-by-step recipe to reproduce the bug reliably. Without this, no one can confirm the bug, and no one can fix a bug that cannot be reproduced.
- A screenshot or error message, if it is relevant
- A problematic file that causes the crash or error message, or a link to such a file.