Unexpected Shutdown

[luciansabo]

For me it does not happen. So this is related to a specific configuration or a incompatibility with a certain program/library.
All you need to find is the thing that your configurations have in common.
It may be a certain program that is running, a certain version of comdlg32.dll, etc.

You said this happens with no plugins loaded.
Please run in safe mode with only windows services running, no drivers or other 3rd party programs or plugins. See if this happens again.

As the Open dialog is either an original (Irfan) dialog or a modified version of the MFC class, I wonder if the problem could be there. In this case, it is a bug in my mind.

I can tell you IrfanView uses no MFC. It uses plain winapi.

[Laurent]

Hi Lucian,

For me it does not happen. So this is related to a specific configuration or a incompatibility with a certain program/library.

In this case, the user should be warned of an incompatibility of IrfanView with some configuration or program/library. I read nothing such. So what ?

All you need to find is the thing that your configurations have in common.
It may be a certain program that is running, a certain version of comdlg32.dll, etc.

You said this happens with no plugins loaded.
Please run in safe mode with only windows services running, no drivers or other 3rd party programs or plugins. See if this happens again.

The crash happens even in safe mode. Here is a capture of the Task Manager showing which processes are running. Any idea of which one could be the cause of the crash ? The choice is not so wide.

I tried to open files on the Desktop with other applications and everything was normal. No application crashed. IrfanView is the only one with that problem.

Laurent

[Skippybox]

Hi Laurent,

Lucian does not mention what kind of system he tried it from. What model are you using Laurent? Do you think this will be placed on the issue list as a bugreport?

[Skippybox]

The crash happens even in safe mode. Here is a capture of the Task Manager showing which processes are running. Any idea of which one could be the cause of the crash ? The choice is not so wide.

I tried to open files on the Desktop with other applications and everything was normal. No application crashed. IrfanView is the only one with that problem.

Mine crashes as well in safe mode. My capture is nearly identical.

[ATTACH]980[/ATTACH]

You're right. Other applications have no problem opening files from the desktop, only IrfanView.

If Sjef and Lucian can't confirm, but Laurent, Mitaly, and I can, what is our common element and what is yours? Excuse my ignorance of the problem, but could it be our AMD processors?

Skippybox AMD Athlon 4
Mitaly AMD Athlon 64 3800+

I see little correlation between our operating systems.

Skippybox XP Home SP2
MItaly XP Home SP3
Laurent XP Pro SP3
Sjef XP Pro SP2
Lucian ?

[Laurent]

Hi Skippybox,

Hi Laurent,

Lucian does not mention what kind of system he tried it from. What model are you using Laurent? Do you think this will be placed on the issue list as a bugreport?

It's an Intel Core 2 Duo T7500 2.2 GHz (WinXP Pro SP3).

Laurent

[Skippybox]

Well, I guess that means it's not unique to AMD.

[Laurent]

what is our common element and what is yours? Excuse my ignorance of the problem, but could it be our AMD processors?

I have an Intel (my previous anwer). The processor is not the common element.

[Skippybox]

Right, that's what I said. Is it enough that we experience it, for it to be a bug? Will you put this crash on the issue list or do we have to know more? Who else can advise us?

[MItaly]

It seems to be not related to IrfanView; it's a windows shell bug.

http://support.microsoft.com/default.aspx?scid=kb;en-us;909486

[Skippybox]

Thanks so much MItaly! Thanks for everyone's help on this one.

Very interesting. This one really had us. The answer was there the whole time. To think, we blamed IrfanView before Windows.

Still don't understand why Sjef wasn't affected who had XP Pro SP2.

[Laurent]

Hi MItaly,

Thanks for your feedback. Very intersting. Did you apply the fix ? I don't understand how/where I can get it. And what if I have SP3 ?
On the Microsoft web page you gave I read that the updated versions are

Shell32.dll	6.0.2900.2800	8,452,608	19-Nov-2005	03:52	x86	SP2	SP2QFE
Xpsp3res.dll	5.1.2600.2800	   21,504	19-Nov-2005	02:11	x86	SP2	SP2QFE

The files I have on my system (SP3 - French) seems to be newer:

Shell32.dll	6.0.2900.5512	8,517,632	13-Apr-2008	18:33
Xpsp3res.dll	5.1.2600.5512	   78,753	13-Apr-2008	10:39

Don't I already have the fix?

Laurent

[Skippybox]

I don't understand how/where I can get it.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

And what if I have SP3 ?

Good question. The problem doesn't mention SP3, but the article hasn't been updated recently. All the releases say they are sp3. I don't really know what that means. I have SP2, would that mean I need SP3 first? It is confusing, yet it warns you to be careful and use the right hotfix.

[Skippybox]

Here are my versions:

Shell32.dll	6.0.2900.3241	8,454,656	26-Oct-2007	03:36
Xpsp3res.dll	5.1.2600.3429	   351,744	19-Aug-2008	09:20

Laurent -- Is Intel Core 2 Duo an x64, not x86?

[Laurent]

It is an x86 family.

[luciansabo]

It's not related to CPU or operating system.

I tested on Vista Home SP2 / AMD and XP Pro SP3 / Intel and no error.
And I would noticed something wrong because I load and save often files on desktop.

Update to SP3 then see if still happens