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HEIC image - Displays as completely black

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    Confirmed HEIC image - Displays as completely black

    Greetings,

    I believe I may have found a bug when opening HEIC images on my machine.

    When opening HEIC files, I am provided with only a black rectange. This is unlike the other cases reported on the forums where users had a transparent background or black-on-black content. Attached is a screenshot of the Batch menu showing the entirely black content of the image.

    I understand some extra Windows content is required to read/write HEIF/HEIC images; it appears I have it installed either through a Windows update or manually. My "Photos" app (the default Windows photo app) can correctly open and display the image.

    Usual bug reporting info:
    OS
    Windows 10 1909 build 18363.1016

    IrfanView
    Portable version (extracted from the zip)
    Version 4.54, 32bit
    RIOT plugin manually installed (dropped into plugins folder)

    Hardware
    Dell laptop, Quadro K1100M

    Recipe for reproducing:
    - Open any HEIC I have (so far, all coming from the same iPhone it seems)
    - ... that is all.

    I am sorry, I do not know what else to provide that could be helpful; I literally just tried to open HEICs.

    Thanks!
    Attached Files

    #2
    We need a few sample files. Archive them and attach the archive to the forum.
    Before you post ... Edit your profile • IrfanView 4.58 • Windows 10 Home

    Irfan PaintIrfan View HelpIrfanPaint HelpRiot.dllMore SkinsFastStone CaptureUploads

    Comment


      #3
      Here's three sample files. I notice that those files cannot be displayed in Photos (Win10 app, "IMG_0033.HEIC We can't open this file"). I have confirmed the files are not corrupt by using a photo editing software (Affinity Photo) which displayed correctly the pictures. With IrfanView, I get the same as described above (all black).

      I have stripped metadata from the files (before uploading).

      Thanks
      Attached Files

      Comment


        #4
        I can confirm your results. Image information tells me they only have one colour. FastStone Viewer also displays them as black. Send them to Irfan Skiljan (email in Help, About IrfanView), and let us know what he says.
        Before you post ... Edit your profile • IrfanView 4.58 • Windows 10 Home

        Irfan PaintIrfan View HelpIrfanPaint HelpRiot.dllMore SkinsFastStone CaptureUploads

        Comment


          #5
          I've found a solution. I've installed CopyTrans HEIC for Windows. It's a commercial software, which is free for personal use. IrfanView now displays the HEIC photos with no problem.
          Using IrfanView 4.58 64bit, Windows 10 21H1, Intel Core i5-3570, 16GB RAM, AMD Radeon RX550 2GB

          Comment


            #6
            Originally posted by JendaLinda View Post
            I've found a solution. I've installed CopyTrans HEIC for Windows. It's a commercial software, which is free for personal use. IrfanView now displays the HEIC photos with no problem.
            For whatever reason, this did not work for me, even after installing and restarting the computer, uninstalling CopyTrans and re-installing it, rebooting again, etc. I ended up having to buy the HEVC Video Extensions from the Microsoft Store, and then I was able to open HEIC photos in IrfanView.

            Comment


              #7
              I later discovered that CopyTrans breaks AVIF support, so I don't recommend CopyTrans anymore.
              Using IrfanView 4.58 64bit, Windows 10 21H1, Intel Core i5-3570, 16GB RAM, AMD Radeon RX550 2GB

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